Let’s Talk Warranties

Purchasing commercial foodservice equipment is an investment. That is why it is so critical that you understand product warranties and the process to follow should you need service for your equipment.

Let’s face it: if something can go wrong, it will, and at the worst possible time! That’s just Murphy’s Law. But rest assured, when you deal with leading suppliers, there are options to getting support quickly and efficiently. As in so many areas of our lives, this process has evolved over the past few years. To get the best result, we recommend following these guidelines to schedule a warranty service call.

Let’s Begin

Placing service calls for foodservice equipment can be daunting, especially if you’re unsure where to start. However, addressing any issues as soon as possible is essential to ensure that your foodservice operation runs smoothly and safely. In this blog, we’ll go over the steps to place a service call for your equipment.

  1. Identify the issue: The first step is to accurately diagnose the issue with your equipment. You should check for error messages and look for visible signs of damage. Make sure to take note of any error codes or specific issues you are experiencing, as this information will be helpful when you contact the manufacturer or service provider.
  2. Check your warranty: Many foodservice equipment manufacturers offer warranties that cover repairing or replacing defective parts. If your equipment is still under warranty, you may be able to have the repairs done at no cost to you. Review your warranty terms and conditions to determine what is covered and what is not.
  3. Contact the manufacturer or service provider: Once you have identified the issue and determined whether your equipment is under warranty, it’s time to contact the manufacturer or service provider for assistance. Have your equipment model and serial number handy, and any other information you have gathered about the issue. The manufacturer or service provider will be able to provide you with guidance on how to proceed, including whether you need to bring the equipment in for repair or if a technician can come to your location.
  4. Schedule the repair: Once you have received instructions from the manufacturer or service provider, you can schedule the service call. Make sure to choose a date and time that is convenient for your foodservice operation and provide any necessary details, such as your location and contact information.
  5. Prepare for the repair: Before the repair technician arrives, ensure the equipment is easily accessible and that any necessary electrical or gas connections are readily available. It is also helpful to clear the area around the equipment to give the technician plenty of room to work.

Final Pro Tips

Don’t be surprised if you need to put a credit card down to reserve your spot in the service call process just in case the warranty does not cover your issue. Also, be sure to keep your purchase information in a safe place, read your warranty upon purchase, and register your equipment with the manufacturer. Unfortunately, local reps cannot control the rules and systems set in place by the manufacturer and/or service provider, so you must have your paperwork to maximize your investment.

Placing a service call for your foodservice equipment should be simple if you follow these steps and make sure to loop in your local rep as soon as possible. By accurately identifying the issue, checking your warranty, contacting the manufacturer or service provider, and preparing for the repair, you can ensure that your equipment is up and running again as soon as possible.

Good partners always prioritize keeping their customers’ equipment up and running. Manufacturers’ Reps typically can’t approve warranty service — the manufacturer makes that decision. Be sure to keep your purchase information safe, read your warranty upon purchase, and register your equipment with the manufacturer. Lack of routine maintenance, operator misuse, or various other reasons may mean that the factory will not honor the warranty claim.

Remember, it is a best practice for operators to select high-quality, internationally recognized brands when outfitting kitchens, particularly those with US-based operations. Look for those companies with solid warranties and ample in-stock parts. If you experience an issue with your foodservice equipment, you can count on Pecinka Ferri to facilitate a quick fix. We’re in the business of helping you!