Somewhere between a factory deciding that they’ll ship a sub-par product to be “fixed in the field” and an end-user proclaiming “get YOUR equipment out of here, and get me a new one” is a less polarizing alternative.

We’d all like to think that jobsite conditions are always as portrayed by those eager to move the process along, and that utilities are matched to the equipment delivered.

In a perfect world, installers would know what they’re doing, dealers and reps would survey sites, and manufacturers would administer the process fairly, leaving service companies no need to demand credit cards to cover potentially non-warranty issues.

Briefly, more open & honest communications and less quibbling would go a long way in fulfilling expectations.